Return Policy

Return Policy

If for any reason you find yourself unsatisfied with your purchase, ubdparadise.ca/ ubdparadise.com provides its customers with Easy Returns. With Easy Returns, items purchased online can be shipped back to our warehouse, provided the merchandise is in its original packaging, and proof of purchase is presented.

The item must be packaged and available for pick-up in the same manner it was delivered.

RETURNS & EXCHANGES

Your original receipt must accompany your returned items(s) to process your full refund. All returned items must be in their original state, with all tickets attached and deemed by ubdparadise.ca to be unworn/undamaged before they can be accepted for a refund. (except skin care and hair care items) due to health reasons where no refunds can me issued.

Merchandise can be returned up to:

  •   21days on all items.

  •   Refunds, will not be granted on returns that ubdparadise.ca/ ubdparadise.com deem open, used or worn.

  •   Exchange is not permitted on return item(s) where the tickets are removed.

    Merchandise returned without a receipt, will be refunded at the lowest sale price. For audit purposes, we ask that you provide us with your name, address and telephone number.

    Your original receipt must accompany the returned item(s) within 21 days of purchase. The refunded amount will be applied to the original method of payment. Delivery, shipping and installation fees are non-refundable. Returns are subject to a 10% restocking fee.

    Items purchased online must be shipped back to our warehouse. Shipping fees apply to items returned by mail unless the item was damaged or the wrong item was sent. Please allow 10-14 business days for your return to be processed.

    Please contact customer service at sales@ubdparadise.ca for additional details.

    Refunds/exchanges are not permitted after the allowable return period.

    Exchanges

    If you are not satisfied with your purchase and wish to exchange it, you may return it in accordance with our return policy and then email us at sales@ubdparadise.ca with your original order number. We'll be happy to replace your order for you.