Shipping Policy Agreement

SHIPPING POLICY AGREEMENT

SHIPPING POLICY

 

Thank you for visiting and shopping at ubdparadise.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipping charges varies depending on the quantity of your orders and geographical location and your order arrives typically within 4-15 business days.

Once orders are placed, we provide you with several shipping services and ensure your order gets to you within the promised timeframe.

An email stating your order confirmation and estimated delivery date will be sent to you once shipped.

Orders shipped via Standard shipping will be delivered via DHL, USPS, Canada Post, UPS and within 2-4 business days of orders processing within Australia, Canada and US Territories and within 10-15 business days for international orders.

Orders may be delayed by a few days if there are unforeseen events beyond our control and Ubdparadise.com won't be responsible for such delay. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery.

Products eligible for free shipping will be designated on the product page and at checkout. This offer applies only within Australia, US and Canada.

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method

Estimated delivery time

Shipment cost

Standard

2-4 business days

$8.95

Express

2-3 business days

$12.95

Priority

1-2 business days

$19.95

*Australia/Canada

 

Shipment method

Estimated delivery time

Shipment cost

Standard

3-4 business days

$8.95

Express

2-3 business days

$12.95

Priority

1-2 business days

$19.95

*USA

HOW DO WE SHIP?

ubdparadise.com ships to addresses within Australia, Canada, U.S. Territories, and APO/FPO/DPO addresses.

Several shipping methods are used within our distribution center to ensure your shipment gets to you at stipulated timeframe. You can track the progress and shipping method of your package by logging into your account.

SHIPPING PROCESSING TIME

All orders within Australia are processed within 2-4 business days, US/Canada 3-4 business days. Orders are not shipped or delivered on weekends or holidays. 

SHIPPING OPTIONS

All orders will be delivered by the courier stated on the shipping confirmation email. You can track your shipment via the courier's website with your tracking number.

Delivery time is subject to parcel destination.

Below are the delivery standard when parcel are processed from courier's facility.

STANDARD: $8.95 (applicable taxes applies), estimated delivery within 2-4 business days

EXPRESS: $12.95 (applicable taxes applies), estimated delivery within 2-3 business days 

PRIORITY: $19.95 (applicable taxes applies), estimated delivery within 1-2 business days

TRACKING STATUS

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

INTERNATIONAL SHIPPING 

International orders are subject to additional shipping and handling cost depending on your geographical location.

ubdparadise.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.). ubdpararise.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 

RESTRICTED ITEMS

The US Department of Transportation (DOT) restricts certain items from being shipped by air. These items include aerosols and alcohol-based products such as pressurized spray cans (such as hairspray, shaving cream), and fragrances. We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require orders containing one of these items to be shipped via standard shipping only. If your order contains one of these items you must choose standard shipping for your order.

SHIPPING RESTRICTION

Ubdparadise.com reserves the right to restrict delivery to certain remote locations. Express and Priority are only available to selected locations. Locations like warehouses, freight forwarding, redirecting services and hotels. 

FEDERAL STATUTORY HOLIDAYS

In accordance with Australia, U.S/Canada Federal holidays, our warehouse and Customer Service department will be closed on the following days of the 2018/2019 calendar year:

HOLIDAY

2018 DATES

2019 DATES

OBSERVANCE

New Year’s Day

Jan 1

Jan 1

January 1st

Good Friday

March 30

April 19

Friday before Easter Sunday

Canada Day

July 1

July 1

July 1st or 2nd if 1st is a Sunday

Labour Day

Sept 3

Sept 2

First Monday of September

Christmas Day

Dec 25

Dec 25

December 25th

*Canada

 

HOLIDAY

2018 DATES

2019 DATES

OBSERVANCE

New Year's Day

 

Jan 1

 

Jan 1

 

January 1st

 

Martin Luther King Jr. Day

Jan 15

Jan 21

January 15th & 21st

George Washington’s Birthday

 

Feb 19

 

Feb 18

 

February 19th & 18th

 

Memorial Day

May 28

May 27

May 28th & 27th

Independence Day

 

July 4

 

July 4

 

July 4th

 

Labour Day

Sept 3

Sept 2

September 3rd & 2nd

Columbus Day

 

October 8

 

October 14

 

October 8th & 14th

Veterans Day

Nov 12

Nov 11

November 12th & 11th

Thanksgiving Day

 

Nov 22

 

Nov 28

 

November 22nd & 28th

Christmas Day

Dec 25

Dec 25

December 25th

*USA